1+ mon, 8+ hour ago  (409+ words) While at Enterprise Connect 2026 in Las Vegas, No Jitter asked executives at several companies in the CCaa S space: What are some of the challenges with agentic AI orchestration? Here's how they answered. There won't be one winner takes all…...

1+ week, 5+ day ago  (185+ words) As a case of an AI agent targeting a user shows, AI harassment poses a more complex threat" and someone will be held accountable. The potential for real damage grows daily, and even if strong AI regulation existed to create…...

2+ mon, 4+ week ago  (265+ words) MCP servers and AI browser plug-ins are widely used, but they can spell trouble for enterprise data management if not configured correctly. MCP systems and generative AI browsers are becoming common tools in the workplace, but both add to data…...

3+ day, 13+ hour ago  (592+ words) It's time to send this enterprise platform to a nice farm upstate; CCaa S can do everything CRM does " and more. Related: Ni CE provides native integration with Epic EHR Code-based systems, particularly those that are expensive and require extensive…...

1+ mon, 2+ week ago  (537+ words) Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate's approach aims to deliver subtlety " and sarcasm detection. In January 2026, Modulate announced the Ensemble Listening Model (ELM) for analyzing live voice interactions via…...

5+ mon, 3+ week ago  (245+ words) Crescendo's AI Suite can now support voice, text and visual within the context of a single customer interaction. Crescendo's AI Suite now also supports speech-to-speech voice AI models such as Amazon Nova Sonic and Open AI Real Time, as well…...

1+ mon, 3+ week ago  (334+ words) Agentic AI-powered agents can autonomously perform tasks that previously required a person. And they do so just as well and faster, Service Now said. Service Now launched Autonomous Workforce (AW) today, along with Employee Works which represents the culmination of…...

1+ week, 3+ day ago  (316+ words) By including AI in every product, Service Now continues its march toward becoming a "platform of platforms" through which enterprises can choose to roll out and manage agentic AI. Every Service Now product will now include built-in AI, data connectivity,…...

5+ day, 8+ hour ago  (275+ words) Microsoft's'fifth annual Future of Work report was released last week, with research centering on the impact AI has on the workforce. Among the findings: 40% of employees surveyed said they had received "workslop," which Microsoft defined as "AI-generated content that looks…...

8+ mon, 2+ week ago  (641+ words) The data is incontrovertible: productivity is linked to control over one's hours, not the number of hours worked. But AI startups seem to think otherwise. One of the most frequently cited perks of AI in the enterprise is the promise…...