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Clear Expectations Boost Employee Engagement, McLean & Company Finds UC Today Comprehensive up-to-date news coverage, aggregated from sources all over the world by Google News.
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News
Why the Contact Centre Stack You Built Is Blocking Your AI Strategy
2+ week, 5+ day ago (473+ words) As AI becomes central to customer engagement strategy, that architecture is becoming a liability....and CXO walking into a board meeting right now is carrying the same mandate: transform customer engagement...“Fragmented systems are creating fragmented intelligence."...The AI handling…...
Gemini for Google Workspace Moves From Copilot to Action
1+ week, 5+ day ago (1454+ words) Workspace Intelligence can give Gemini context from the work around an employee....The biggest recent change is AI coverage....Meeting intelligence is still part of the picture, but the newer story is a Workspace-wide AI layer that...Powered by Workspace…...
UC&C This Week: Cisco, Zoom, Google and Microsoft Updates
3+ day, 18+ hour ago (293+ words) She drew a distinction between systems of engagement, where conversations happen, and systems of record...Given how directly RingCentral's AI-powered customer engagement pitch overlaps with what Cisco and Zoom...
EY Microsoft Copilot Deployment: The Path to AI Productivity
4+ day, 23+ hour ago (1622+ words) Tax uses Azure AI Document Intelligence. Assurance places multi-agent work inside EY Canvas....EY now describes the EY.ai Agentic Platform as the layer joining intelligence, orchestration, data and...
Round Up: Service Management and Connectivity's AI Shift
4+ day, 22+ hour ago (586+ words) The latest service management and connectivity news shows how Equinix, Cisco, XVOLV and Xurrent are using...update on how its already generally available Model Context Protocol server can bring network intelligence...
Writer Enterprise AI Roadmap: How Skills, Playbooks, and Triggers Are Reframing Project and Task Management
4+ week, 1+ day ago (1582+ words) ; it’s which companies are actually giving businesses the AI operating model they need to make intelligence...
Apple Cuts Vision Pro Jobs as It Doubles Down on AI
2+ week, 6+ day ago (905+ words) Apple is cutting more than 200 roles across Siri, Vision Pro and AI software teams, as it shifts resources towards a rebuilt assistant, new devices and a more targeted spatial-computing strategy, including a reduced focus on gaming and immersive video Apple…...
The Crestron Flex Roadmap and The AI-Ready Meeting Room Bet
2+ week, 35+ min ago (1550+ words) Crestron is moving off fixed Flex kits toward a component architecture built on Collab Compute, and July's end-of-sale notices confirm the direction. Direct USB-C BYOD conferencing is still marked Coming Soon, which matters if that is your room standard. Crestron…...