5+ day, 4+ min ago   (361+ words) Residents’ comfort with AI use in local government is holding steady, but rollouts must be thoughtful, a PayIt survey found. Proliferating AI tools have the potential to transform local government digital services, experts say, whether by streamlining permitting processes or…...

1+ mon, 1+ week ago   (453+ words) More big cities are embracing AI and digital technology to serve residents. These are the ones doing it best, a new Boston Consulting Group analysis says. As more cities expand AI and digital technology into government services, resident expectations are…...

1+ mon, 2+ week ago   (895+ words) Raleigh, North Carolina, is resolving nearly half of its IT support requests with an artificial intelligence agent, and it has more big plans on the horizon. How do you train an AI service agent for the public sector? Raleigh, North…...

2+ mon, 1+ week ago   (319+ words) Local governments in California will receive a 50% discount on Claude, the company’s AI productivity assistant, Gov. Gavin Newsom announced. State and local governments are increasingly incorporating AI into operations, surveys show, and several public-sector deals with AI service providers have…...

4+ mon, 2+ hour ago   (475+ words) In Long View, North Carolina, AI-powered “clerkware” has reduced transcription time from hours to minutes, reduced errors and improved public access to meeting minutes, the town clerk says. Heather Minor, town clerk for Long View, North Carolina, said she used…...

4+ mon, 2+ week ago   (439+ words) A lack of guardrails in internal processes is making governments more vulnerable, a cybersecurity expert says. Artificial intelligence promises to increase efficiency in the workplace, but AI is also streamlining another activity: cyberattacks. Local government networks saw a 42% surge in…...

5+ mon, 5+ day ago   (420+ words) Local government leaders across the U.S. are exploring the potential of artificial intelligence in the public sector. Surveys show local government interest in AI is growing, particularly in the technology’s potential to increase efficiency. As AI ramps up, the policies surrounding…...

5+ mon, 1+ week ago   (251+ words) Its AI agent for transit authorities and traffic engineers provides both efficiency and safety benefits, the company says. Some cities may be overwhelmed with citizen complaints about mobility issues, McBride said. Miovision’s AI agent can reduce the time it takes…...

6+ mon, 1+ week ago   (407+ words) The National Weather Service lacks clear goals and a funding strategy as it attempts to scale AI-powered multilingual alerts, a Government Accountability Office report warns. The National Oceanic and Atmospheric Administration announced in 2023 that NWS forecasters had been working with…...

6+ mon, 2+ week ago   (544+ words) EliseAI is automating workflows and taking phone calls for property managers who oversee one in six rental units in the U.S., the company says. The problem isn’t new, says Francesca Loftus of EliseAI: Rental property managers are understaffed and overwhelmed. “We’ve…...