3+ day, 13+ hour ago   (293+ words) Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does that job itself. ZURICH, 10 September 2026 — Typewise today launched…...

1+ week, 6+ day ago   (1389+ words) Is Agentic Customer Experience getting real? Maybe, if you check out the news lately. As we close out August today and look ahead toward the final third of 2026, agentic customer experience is showing up in earnings calls, sports sponsorships and…...

2+ week, 5+ day ago   (961+ words) August 25, 2026 -- Author: John Moses -- Oura’s business is built on turning round-the-clock signals from your body into insights you can act on, so that health becomes a daily practice instead of a guessing game. When we looked at our own support…...

1+ mon, 2+ day ago   (841+ words) AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify requests, retrieve knowledge, summarize interactions and complete clearly defined tasks, while employees increasingly handle exceptions, sensitive situations, policy judgment and the…...

1+ mon, 3+ day ago   (991+ words) Here's what rarely makes it onto a conference stage: most enterprise AI initiatives are failing. Not struggling — failing. Spend 10 minutes on LinkedIn and you'd think every company is running a flawless “agentic transformation.” The math doesn't work. If 80–95% of initiatives…...

1+ mon, 1+ week ago   (171+ words) CMSWire An operator-led industry group focused on how AI gets deployed, measured, and governed in the contact center Level AI created this CX Advisory Board because the practitioners running enterprise AI programs carry the clearest signal on what works and…...

1+ mon, 2+ week ago   (1424+ words) Enterprises are starting to think in terms of a CX operating system. But the system cannot coordinate better experiences if the explanations, claims and policies behind those experiences remain scattered across tools, teams and workflows. The phrase “CX operating system…...

1+ mon, 2+ week ago   (409+ words) Now, a more meaningful standard is emerging. The most capable AI virtual agents in 2026 go well beyond routing customers away from the queue: they're designed to resolve issues end-to-end, with human oversight and guardrails set by the business, and with…...