3+ day, 22+ hour ago   (293+ words) Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does that job itself. ZURICH, 10 September 2026 — Typewise today launched…...

5+ day, 19+ hour ago   (899+ words) A customer tells an AI shopping assistant: “I need a counter-depth refrigerator under $2,000 that fits a 36-inch opening, and I need it delivered before Saturday.” That is not simply a product search. The customer has expressed an outcome, budget, physical…...

1+ week, 6+ day ago   (406+ words) Specialized AI models. Purpose-built models for marketing improve task relevance and efficiency. Cost and quality gains. Early results show 10x cost efficiency without sacrificing output quality. Marketer impact. B2B marketers can expect better brand-aligned outputs at lower cost, supporting scalable adoption. Optimizely…...

2+ week, 2+ hour ago   (1144+ words) If you use AI to interact with customers in the EU, you must tell them. That provision of the EU AI Act started Aug. 2. The EU AI Act's Article 50 transparency obligations require that people be informed when they're dealing with…...

2+ week, 5+ day ago   (174+ words) Command center where AI agents draw on your full business context to execute and coordinate marketing work faster and with higher quality A Function Hampered By Manual Execution Across every knowledge-intensive industry, from coding to legal to customer support, agents…...

3+ week, 3+ day ago   (164+ words) Progress Software on Wednesday announced the latest release of its Telerik and Kendo UI developer toolkits, adding WebMCP support, AI-powered debugging, agent-based document processing and tools for modernizing legacy Windows applications. Progress is among the first enterprise UI toolkit providers…...

3+ week, 6+ day ago   (876+ words) This article examines how the new rules affect conversational AI, AI-assisted service and the CX technology decisions that businesses make next. Editor's note: These questions address the EU AI Act's Article 50 transparency requirements as they apply to customer-facing AI in…...

3+ week, 6+ day ago   (824+ words) When web analytics first emerged, marketers spent considerable energy sorting out how to distinguish search engine traffic from direct visits and referrals. Each new channel required updated taxonomy, and measurement always lagged adoption. Generative AI assistants are producing the same…...

2+ mon, 3+ week ago   (381+ words) There are two core generative AI uses today: Chatbots and agents. The bots make sense of information. The agents take control of your computer and get things done for you. The two seem distinct, but they'll likely soon merge. When…...

4+ week, 1+ day ago   (764+ words) Once an organization can show that AI-driven productivity improved the customer experience, a harder measurement problem begins. What happens when the AI is no longer only suggesting the next step, but selecting it, initiating it or completing it? With this…...